Leadership & Management
To lead and manage in the public interest is a hard task the following artifacts provide insights into different organizations. The first artifact emphasizes the importance of ethics in leadership and management of an organization. The second artifact looks into the hospital management and the issues that encompass them using Mayo Clinic as a case study. The last artifact looks at the Pittsburgh Water and Sewer Authority and its issues with management.
World Health Organization Ethics Audit
The paper examines the Mayo Clinic's path from its founding to its status as a hospital in the United States which exemplifies the need for hospital management and performance measurements. Originally founded by the Mayo brothers, the clinic's evolution from a modest practice to a renowned research institution highlights the significance of having a culture of excellence and innovation at an organization. The paper discusses the Mayo Clinic's commitment to transparency, knowledge sharing, and talent cultivation, which have been the key to its success. The Clinic's sharp vision, primary values, and core business principles, as well as the performance measurement systems are the main reasons for customer satisfaction, clinical productivity, and financial performance. The paper also investigates the initiatives like the Research Infrastructure Service Excellence (RISE), and its pros and cons.
Hospital Management and Importance of Performance Measurement of Mayo Clinic
The paper examines the Mayo Clinic's path from its founding to its status as a hospital in the United States which exemplifies the need for hospital management and performance measurements. Originally founded by the Mayo brothers, the clinic's evolution from a modest practice to a renowned research institution highlights the significance of having a culture of excellence and innovation at an organization. The paper discusses the Mayo Clinic's commitment to transparency, knowledge sharing, and talent cultivation, which have been the key to its success. The Clinic's sharp vision, primary values, and core business principles, as well as the performance measurement systems are the main reasons for customer satisfaction, clinical productivity, and financial performance. The paper also investigates the initiatives like the Research Infrastructure Service Excellence (RISE), and its pros and cons.
Pittsburgh Water and Sewer Authority
Although Pittsburgh Water and Sewer Authority. The Pittsburgh Water and Sewer Authority (PWSA) seemed to work efficiently in the past and has been a running organization since 1984, recently it has been having incidents, such as water pressure problems, leaky pipes, poor customer service, and lead contamination. Some suggest these issues PWSA is facing are because of poor management. The Auditor General Eugene DePasquale performed an audit review of PWSA for four years. This paper will delve into the PWSA, all the managerial issues, and the Auditor General’s findings.